Frequently Asked Questions
What services do you offer?
We specialize in genetic testing for pets.
How do I order a test?
Select the desired test on our website and follow the instructions. Our specialists are available for consultation if needed.
What documentation is required?
Typically, only a DNA sample and a completed consent form are necessary.
What is the turnaround time for results?
Results are usually available within 2-4 weeks, depending on the test type.
How do you ensure data protection?
We employ encryption and stringent confidentiality measures in compliance with relevant legislation.
How accurate are your tests?
Our tests are highly accurate, though precision may vary by test type. Our specialists can provide detailed accuracy information for each test.
Is expert consultation available?
At the moment, we provide all relevant data in the report for each recognized gene. In the future, we plan to offer consultations as an additional service.
What payment options do you accept?
We accept bank cards and various electronic payment methods as listed on our website.
Where are your services available?
We operate in most regions. Please check with our specialists for availability in your specific location.
What types of samples do you accept?
We typically use saliva collected via buccal swabs. The specific sample type depends on the test.
How should I prepare my sample?
Detailed instructions are provided with each order. Our specialists are available if you have any questions.
Do you offer anonymous testing?
We ensure confidentiality, but complete anonymity may be restricted by law. Please discuss this with our specialists.
How long do you retain DNA samples?
Samples are stored for a limited period in accordance with legal requirements and our company policy.
Can I request a retest?
Yes, retesting is available for an additional fee.
How can I contact your support team?
You can reach our specialists via the form on our website or via email.